Terms of Service-North Bear Waters LLC
Effective Date: August 20th, 2025
These Terms of Service (Agreement) outline the expectations, responsibilities, and limitations of services provided by North Bear Waters LLC (company, we, our, or us) to clients (you or your). By scheduling or receiving services, you agree to these terms.
Scope of Services
We provide professional cleaning services for residential and commercial properties.
Services are limited to general and deep cleaning as agreed upon at the time of booking.
We reserve the right to adjust or decline services outside the scope of normal cleaning.
Exclusions
For the safety and well-being of our team, we DO NOT PROVIDE CLEANING SERVICES FOR THE FOLLOWING:
-Severe hoarding situations
-Biohazard conditions (including but not limited to bodily fluids, hazardous waste, infestations, or mold remediation)
-Any environment deemed dangerous to health or safety by our staff
If such conditions are present, we may cancel or stop services immediately.
3. Respect & Conduct
-We are committed to providing service with professionalism and care.
-In return, we expect respectful treatment of our team members at all times.
-Disrespect, harassment, threats, or any form of abuse-verbal, physical, or otherwise-will not be TOLERATED.
-If such behavior occurs, we reserve the right to terminate services immediately without refund and may refuse future bookings.
4. Pricing & Additional Charges
-A one-hour minimum service is required.
-Pricing may vary depending on the size of the space and the severity of dirtiness.
-Extra charges may apply if cleaning requires more time or effort than originally estimated.
5. Safety & Liability
-Our team will not remove heavy furniture, handle personal valuables, or engage in tasks outside the agreed cleaning scope.
-We are not liable for pre-existing damage or conditions in the property.
-Clients are responsible for securing pets and personal belongings before services begin.
6. Right To Refuse Service
-We reserve the right to refuse or discontinue service at any time if conditions are unsafe, unsanitary, or if abusive behavior is directed toward our staff.
7. Agreement
-By booking our services, you acknowledge that you have read, understood, and agree to these Terms of Service.
8. Body Camera & Confidentiality Policy
-For the safety of our team and clients, staff may wear body cameras while performing cleaning services.
-Video and audio recordings are used solely for documentation, safety, and training purposes.
-All recordings are considered confidential.
-We will not share, publish, or disclose any video, audio, addresses, or client information to the public, online platforms, or third parties
-unless ask for consent or permission for advertising of service purposes only.
-Recordings will only be release if:
-Required by law (e.g. subpoena, court order, or active law enforcement investigation), or
-Necessary to report or respond to incidents of theft, violence, threats, or other unlawful activity.
-By booking services, you acknowledge and consent to the possibility of body camera usage under these conditions.
Thank you for understanding out Terms of Service and we are looking forward to providing you cleaning services.
Team North Bear Waters LLC